Privacy Policy | If Only
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Privacy Policy

Who is Responsible for Processing Your Personal Data?

If Only Holidays Ltd trading as If Only… is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.

Managing Your Personal Data

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.

It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by ringing us on 0141 955 4043.

Using Your Personal Data for Direct Marketing Purposes

Based on your marketing preferences, we use your email and home address to send you details of our latest products and promotions. For further information on how we use your personal data to keep you informed about our products and how you can change your marketing preferences, click the relevant sections below.

We hold your personal data for the purposes of direct marketing to you for a period of two years, or if have updated your marketing preferences you will continue to receive marketing information unless you tell us otherwise.

Obtaining Your Consent

We will obtain your consent to send you details of our latest products and promotions via Email Marketing in a number of ways. We will obtain your consent when you register your details with us, make a booking, sign up to our email newsletters, request a brochure from us or enter a competition. You can change your email preferences at any time – see Changing Your Marketing Preferences.

Email Marketing

We would like to keep you informed about our latest product offers and promotions using the email address you provide to us. We may also use your date of birth to send you specific offers for your birthday. To do this, we will ask you to opt-in to receive marketing emails when you first register an account with us , sign up for our newsletter, enter a competition or prize draw or agree for us to use your email address for marketing purposes when we send you electronic receipts in store.

You can opt out of email marketing at any time – see Changing Your Marketing Preferences.

Your Personal Data Rights

Right of Access

You may wish to access a copy of the personal data we hold about you - known as a Subject Access Request. You can do so by ringing, writing to or emailing us. We will respond to your Subject Access Request as soon as possible and, in any event, within the statutory 30 days. However, in the event that we need more information from you to verify your identity, which we must do to ensure we disclose your personal data to the right person, the 30 day response period will only commence from the time that we have validated your identity.

Right of Rectification

If you believe we have made an error as to the personal data we hold about you, please speak to us on 0141 955 4043 and we'll be able to process the correction for you.

Right of Erasure

You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data. Where the legal bases permits, we will carry out your instruction without undue delay. Please note, however, that where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.

Right to Object to Processing

You have the right to object to certain types of processing of your personal data. We will always make it clear at the outset of any new arrangement with you how we are going to process your personal data.

Right to Portability

In the event that you wish to move your personal data that we hold on you to another organisation in the form of an excel or csv format, please call us.

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This is commonly known as a 'privacy statement' or 'privacy policy'. We will provide you with the information about how we collect and use your data in various means, such as by 'just in time' notice provided to you at the time of collecting your personal data and via this Privacy Policy. Our Privacy Policy is regularly reviewed in line with our business processes. Any changes to this Privacy Policy will be communicated via email and credit account statements to all active customers.

Right to Complain to the Information Commissioner's Office (ICO)

You have a right to lodge a complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns.

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