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Essential Information

Accommodation

aerial resizedThe hotels featured in our brochure and on our website are, in our opinion, the best available, however that does not mean that all of them are right for you. To some ‘luxury’ means a rustic ‘get-away-from-it-all’ retreat, while others expect a glamorous international resort. Taking time to browse our brochure, visit our web site and discuss your particular requirements with our destination specialists will ensure that we can produce your dream holiday.

When a hotel description states a ‘sea view’ or ‘ocean view’ this may in fact only be a partial or restricted view. In Triple rooms, the third bed may be a rollaway extra bed. Many hotels may charge for some of the land and water activities listed.

Many of the hotels in our brochure are located in tropical climates. Accordingly they sometimes attract unwelcome visitors of the insect variety. This represents part and parcel of life and should not be interpreted as being an indication that the accommodation is lacking in hygiene standards.

Airport Taxes

EK A380 on runway News item sizeGenerally speaking the airport taxes are incorporated in the package price you have paid. Occasionally airports will apply a Departure Tax which requires to be paid in cash before your return flight – this will be advised at time of booking.

Alcohol and Drugs

Restrictive legislation against the carriage of alcohol, prescription medication and other drugs is increasingly common in destinations worldwide. To make the most of your trip visit www.gov.uk/foreign-travel-advice for updated information on the laws governing alcohol, prescription medication and other drugs.

All Inclusive Holidays

Mauritius Mardiva al fresco diningWhere one of our resorts offers an All Inclusive product, it is worth noting that the All Inclusive aspect may start and finish at certain times on the dates of arrival and departure. Also, resorts are prone to occasionally altering the specific terms of their All Inclusive package and this is something beyond our control.

Baggage Allowance

Generally speaking, on economy flights the baggage allowance is 20kg. This is likely to be increased for Business and First Class passengers. Luggage allowances and permitted items vary from airline to airline and we recommend that you check the luggage policy of the airline(s) with which you are flying or ask us for further details.

Any excess luggage will be charged at the discretion of the airline. Please note that the allowance applied to internal flights and seaplane transfers may be less.

Check-in Times

It is your responsibility to respect the check-in times specified by the airline on which you are travelling, and to ensure that you arrive at your point of departure in plenty of time. If Only... is unable to accept any liability if you miss your flight as a result of your late check-in or connecting transport being delayed.

Christmas and New Year

News santa starfish web cropIt is commonplace for guests staying in resort hotels over the Christmas and New Year period to pay a supplement for compulsory additional services, such as gala dinners. It may also be necessary to pre-book restaurants during peak periods and there may also be a minimum night’s stay requirement at some hotels, please enquire at time of booking. Some of our resorts also implement more stringent cancellation fees for these peak season bookings.

Credit Cards

At some hotels and island resorts, credit cards are essential as they will be required to guarantee your hotel extras bill.

Disabled Travellers

The enjoyment of your holiday is important to us but we recognise that some of the tours, cruises and holidays we offer may not be suitable for clients with reduced mobility or special needs, so we strongly recommended that suitability is discussed prior to making your booking. We are happy to provide personal advice on whether a particular tour, cruise or holiday is suitable for your needs as we understand that each client will have their own specific requirements. To make your arrangements run as smoothly as possible, our airline and other transport partners may require specific details of a disability/mobility issue prior to travel.

Dress Code

Our destinations vary from the Himalayas to the deserts of Arabia, so advice on clothing will vary considerably from country to country. Many of our hotels, rail journeys and cruises observe a dress code, particularly for dining in the evening. At time of booking please ask our specialists for information on any applicable dress code policy. As dress code guidance changes frequently, please also check the relevant hotel, rail company or cruise line website nearer to your departure date for the most up to date information.

In public places or during particular holidays and festivals, in some of our destinations, conservative dress may be required. Being dressed in a ‘respectful’ manner particularly when visiting temples, churches, shrines and mosques is essential. Please check with our destination experts for advice on clothing that is acceptable in these culturally sensitive locations.

Excursions

about us camelAny excursions booked and paid for in resort are operated by the local handling company. Accordingly you will be subject to their booking conditions and cancellation charges. Given that If Only… is not party to the provision of these services, refunds cannot be obtained from us at any time.

Flight Delays

For a variety of reasons such as adverse weather conditions, air traffic congestion and technical problems, flight delays are always a possibility. While the airline may make alternative arrangements to ensure you reach your destination, there will be no compensation for any loss of services or any consequential reduction in the length of your holiday. However, such matters may be the subject of a claim on your insurance policy.

Flight Schedule Changes

Regrettably airlines occasionally change their flight schedules. Please note that we cannot be held responsible for any such changes made after the time of booking. Final flight times will be detailed on your travel documentation, please check these times carefully.

Government and Health Advice

Should you have any concerns regarding travel due to political unrest, potential violence etc. we would recommend that you access the government websites at www.gov.uk . As conditions can change quickly, please also check the current health requirements of the destination you are visiting closer to your departure date. Some countries will require additional certification or visas from travellers who may have been in regions of epidemic.

You must also, at time of booking, inform If Only... of any pre-existing medical conditions or disability which may affect your holiday. Passengers who have reached 28 weeks in their pregnancy may not accepted by the majority of airlines without a medical certificate, however conditions vary from airline to airline.

If you plan to travel to any of our hotels that are above 3,000 metres and have circulation, heart or respiratory problem then please consult your doctor before booking.

Please note that you are strongly advised against scuba diving for 24 hours before travelling by air.

Hotel Classification

Across the regions of the world that we feature there is no standardised classification and grading of hotels. However we appreciate that a ‘star’ rating is often the first point of reference when considering a resort or hotel for your holiday. Wherever possible we have included the official star rating as provided by that destination’s official tourism authority. If this is not available we have asked our partner hotels to supply us with the star grading that the normally use.

This is not a categorisation implemented by If Only… but a reflection of what each hotel or resort promotes its classification/grading to be, so it is important to read carefully the individual hotel descriptions. Our specialist can also help in explaining the services, facilities and standards of each hotel or resort that we feature.

Loyalty Programmes

If requested to do so, we will add hotel and airline loyalty programme membership numbers to your booking where possible, but please note that on some of our specially negotiated rates ‘points’ or ‘miles’ are not always awarded.

Maintenance Work

construction work cropIn order to maintain high standards, hotel renovation is a continual process, particularly in the low season. In this event, hotel management will ensure that any disturbance to guests is restricted to the absolute minimum. If we have been made aware of any significant renovation programme, we will advise you before travel.

In some of our destinations construction work is commonplace and we will use our best efforts to ensure that you are advised in advance of any intended works within your hotel or in the immediate vicinity. Some works may be unscheduled and therefore we would not be in a position to inform you before departure. Regrettably we cannot accept responsibility for such improvement/building/construction works but if we are of the opinion that this may seriously impair the enjoyment of your holiday we will offer you the opportunity to transfer to an alternative hotel of comparable standard. If the alternative available is at an extra cost, the difference will be payable by you. Alternatively, If Only… will give you the option to cancel and you will receive a full refund.

Passenger Names and Advance Passenger Information

Increasingly airlines require Advance Passenger Information at time of booking or well before date of travel. It is essential that the name(s) you provide at the time of booking conforms to that on your passport(s). Airlines will not allow any subsequent name change after booking without a very substantial financial penalty. This point of information is particularly relevant to honeymoon couples where the bride decides to change her surname subsequent to the booking having been placed. 

Passport information, date(s) of birth, your mobile phone number and emergency contact numbers are required at time of booking. It is also essential that a mobile phone contact number for the Lead passenger is provided to If Only... at time of booking. Without this information, assistance with weather related cancellations, delays or re-booking cannot be effectively provided by If Only... in accordance with the Package Travel Directive, and no reimbursement shall be made.

Passports and Visas

passport cover genericIt is solely your responsibility to obtain any passports, visas, health certificates, international driving licences, entry requirements and other travel documents required for your holiday including all stops en route. We do not accept any responsibility or liability if you cannot travel, or incur any other loss because you have not complied with any passport, visa or immigration requirements or any health formalities. See our Booking Conditions (Your Responsibilities Section) for more information.

Currently, a valid ten-year British Passport, with a minimum validity of at least six months on the arrival date back in the UK is required for all holidays we feature. Should your passport be in the final year of validity we advise you to thoroughly check the requirements of the country you intend to visit prior to finalising your travel plans. For further detailed information please visit https://www.gov.uk/browse/citizenship/passports. Non British citizens must check their passport and visa requirements prior to booking with the Embassy or Consulate of the country they intend to visit.

Ramadan and Local Festivals

Experiencing the culture of our destinations can be a highly enriching experience particularly during religious and local festivals. Observance of local customs may be more pronounced at these times and visitors should treat theses traditions with respect.

Please follow local guidance such as restrictions on alcohol consumption, ‘respectful’ dress etc. at all times but particularly during these festivals.

Room Check-in and Check-out Times

Check-in and check-out times may vary from hotel to hotel, please enquire at the time of booking. Our hotels will attempt to accommodate early arrivals or late departures but this is not always possible. If you would like to have access to your room outwith normal check-in/check-out times for an additional period or for an extra night, this can be arranged for a supplement at the time booking.

Seat Requests

Economy Class weqb cropIf requested to do so, we will do all we can to reserve a specific seat for you. However, seat allocation is not guaranteed (as per the airlines’ conditions of carriage) and most airlines will not allocate seats until tickets have been issued.

In some cases airlines charge for this service, requiring an additional payment for the passenger(s). If this is important to you, please arrive for your flight early, regardless of having made this request in advance.

Special Requests


We will do our utmost to ensure that any special requests or special needs you may have are satisfied, whether they relate to the flight or your hotel. Such requests must be made in writing. However, please appreciate that they are merely ‘requests’ and therefore cannot be guaranteed.

Unused services

Refunds are not available for services booked and provided but not utilised.

Weather

Vietnam boats mist from 2010 bro Large cropIn the introduction to each destination we have included a brief overview providing information on average general weather conditions. Please note that this is for guidance and cannot be relied upon as weather conditions around the world are becoming more unpredictable. If Only… cannot be held liable for any impairment of your holiday caused by adverse weather conditions.

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